Sparklier Customer Service
Our Shipping Policy
We are committed to delivering your jewellery purchases quickly and securely. Our shipping policy is designed to provide you with a seamless and efficient delivery experience.
How we ship your items
Method
- Carrier: All items are shipped using Royal Mail’s tracked and/or signed-for delivery service. This ensures that your purchase is secure and can be monitored from dispatch to delivery.
- Tracking: Once your order has been dispatched, you will receive a tracking number. This allows you to monitor the progress of your shipment.
- Secure Delivery: On items above £499, the ‘signed for’ service ensures that your items are securely delivered to you.
How we ship your items
DESPATCH TIMES
- Monday to Thursday Orders: We aim to ship orders placed before 17:00 GMT the next day.
- Friday & Weekend Orders: We aim to ship orders placed between 17:00 GMT Friday & 17:00 GMT Sunday, Monday.
- Busy Times: we reserve the right to ship within 72 hours during busy times.
Unaccepted Returns
COSTS & SHIPPING TIMES
United Kingdom:
- Cost: Free postage.
- Expected Arrival: Within 2 days after dispatch.
Europe:
- Cost: £9.99.
- Expected Arrival: Within 4-5 days after dispatch.
North America & Canada:
- Cost: £19.99.
- Expected Arrival: Within 6-8 days after dispatch.
Australia & New Zealand:
- Cost: £19.99.
- Expected Arrival: Within 7-9 days after dispatch.
Customs Delays:
Unfortunately, sometimes there are delays on international shipments due to customs. We have a lot of experience with international shipping, and our paperwork will always meet the requirements of your country. However, random checks or alterations to customs policy can cause delays.
How you can help
Customer Responsibility
- Accurate Information: Please ensure that your shipping address is accurate. Sparklier.co.uk is not responsible for delays or losses due to incorrect address information.
- International Shipments: For international deliveries, any customs or import duties that arise are the responsibility of the customer / recipient.
Policy Validity
Effectiveness
Note: This policy is effective as of 01:09:2025,
Sparklier.co.uk reserves the right to modify this policy at any time.
We take pride in ensuring that your beautiful jewellery reaches you in perfect condition. If you have any queries about our shipping policy or need further assistance, feel free to contact our customer service team., at customerservices@sparklier.co.uk
