Are Sparklier's watches serviced?

Each watch is authenticated and checked for correct running before listing, and recently serviced watches say so in the description. Full service history details are available on request.

What if a piece isn't right?

Sparklier sells under a satisfied-or-refunded promise. Contact the team to arrange a return; full details are in the refund policy.

How can I contact Sparklier?

Email customerservices@sparklier.co.uk or use the contact page at sparklier.co.uk/pages/contact.

Frequently Asked Questions

Q: Is Sparklier's preloved jewellery genuine?

Yes. Every piece is checked before listing — precious metals are verified against their hallmarks, gemstones are inspected, and watches are authenticated using their serial and reference numbers. Anything that is not what it might appear, such as glass or a doublet, is stated plainly in the listing.

Q: What do hallmarks like 375, 750 or 925 mean?

British hallmarks record precious metal content: 375 is 9ct gold, 585 is 14ct gold, 750 is 18ct gold, 916 is 22ct gold and 925 is sterling silver. Assay office and date-letter marks (Birmingham, London, Glasgow and others) can date a piece precisely.

Q: Do you offer ring sizing?

Ring sizes are listed on every ring's product page in UK letter sizes. Contact Sparklier before ordering for advice on sizing options for a particular piece.

Q: How do I choose a watch size?

Sparklier organises watches by case diameter: under 32mm wears delicately, 32–37mm is the classic versatile range, and 38mm and above makes a bolder statement. Each product page lists exact case measurements.

Q: Who are Sparklier?

Sparklier is a Birmingham-based UK specialist in preloved fine jewellery and pre-owned watches, founded in 2022. Every piece is authenticated, restored and photographed in-house.

Buying preloved at Sparklier

Is your jewellery genuine?

Yes. Every piece is checked by our team before listing — precious metals are verified against their hallmarks, gemstones are inspected, and watches are authenticated using their serial and reference numbers. If a stone is glass, a doublet or otherwise not what it might appear, we say so plainly in the listing.

What do hallmarks like 375, 750 or 925 mean?

British hallmarks record the precious metal content of a piece: 375 is 9ct gold, 585 is 14ct, 750 is 18ct, 916 is 22ct and 925 is sterling silver. Many of our pieces also carry assay office and date-letter marks — Birmingham, London or Glasgow — which we note in the product description where present, as they help date a piece precisely. Read our full guide to British hallmarks.

What condition is preloved jewellery in?

Every item is professionally cleaned and restored before sale, and anything needing attention — a worn claw, a tired clasp — is put right by our restorers. Preloved does not mean worn out: most pieces arrive with decades of life left in them, and any notable wear is described honestly in the listing.

Are your watches serviced?

Each watch is authenticated and checked for correct running before listing. Where a watch has been recently serviced we say so in the description. If you'd like more detail on a particular watch's service history, contact us and we'll tell you exactly what we know.

Delivery and returns

How much is delivery?

UK delivery is free on every order, sent insured and tracked. If you need a piece for a particular date, get in touch before ordering and we'll do our best.

What if it's not right?

We sell under a satisfied-or-refunded promise. If a piece isn't what you hoped, contact us and we'll arrange the return — full details are in our refund policy.

Sizing and fit

Do you offer ring sizing?

Ring sizes are listed on every ring's product page (UK letter sizes). If you're unsure of your size or a ring you love isn't quite right, contact us before ordering and we'll advise on the options for that particular piece.

How do I choose a watch size?

We organise our watches by case diameter: under 32mm wears delicately, 32–37mm is the classic versatile range, and 38mm and above makes a bolder statement. Each product page lists exact case measurements — and our watch size guide walks you through choosing.

About Sparklier

Who are Sparklier?

We're a Birmingham-based specialist in preloved fine jewellery and pre-owned watches, founded in 2022. Every piece we sell is authenticated, restored and photographed in-house. Choosing preloved keeps beautiful objects in circulation — better jewellery, at better prices, with a smaller footprint.

How can I contact you?

Email us at customerservices@sparklier.co.uk or use the contact page — we're happy to send extra photos, measurements or advice on any piece.